Knowledge Base
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Knowledge Base

The following help and how-to articles are posted in order to assist BioMeridian customers who feel comfortable and confident in their ability to follow these technical articles. If you have questions about any of these procedures please contact a BioMeridian technical support representative.

 
 
USB to Serial Converters More Information
 
 
Database Backup Instructions More Information
 
 
Exporting and Importing Custom Libraries More Information
 
 
3.16 Software Security for MSA-21 and BEST Users More Information
 
 
Completely Uninstalling BioMeridian Software More Information
 
 
Turning Interbase On and Off More Information
 
 
Turn System Restore Off and On More Information
 
 
Turn Off Hibernate and Sleep Modes More Information
 
 
Interbase Reported Problem #102 More Information
 
 
Interbase Reported Problem #104 More Information
 
 
Bad Trigger Handle More Information
 
 
Batteries More Information
 
 
Battery will not hold a charge or holds a charge for a very short period of time More Information
 
 
Battery charger will not power on More Information
 
 
Battery charger unable to charge a good battery More Information
 
 
Battery charger indicates battery was fully charged, but MSAS will not power on. More Information
 
 
Replacement battery does not fit into the battery compartment of MSAS Pro with the lid closed. More Information
 
 
MSAS Pro will not power on More Information
 
 
Communications More Information
 
 
Database Errors More Information
 
 
"Interbase is not running" error when opening MSAS software More Information
 
 
"Bad Trigger Handle" error in MSAS software More Information
 
 
Missing Client/Visit Information More Information
 
 
"MSAS Pro is not responding" or computer is not displaying point readings on the graph. More Information
 
 
Epic More Information
 
 
Cooling Fan not running (DO NOT OPERATE THE EPIC UNTIL REMEDIED) More Information
 
 
Epic Tip not moving during test More Information
 
 
Ticking: Epic Tip constantly moving in and out during test preventing a proper reading More Information
 
 
"Hot" to the touch More Information
 
 
Epic readings are not being recorded More Information
 
 
Printing More Information
 
 
Multiple reports were selected, but only one report preview appears on the screen. More Information
 
 
The selection to only print Out-of-Balance points is enabled, but balanced points are still printed. More Information
 
 
AcuPoints are not printed in alphabetical order even with the option selected. More Information
 
 
Some point readings are blank in the Compare Visits report. More Information
 
 
"Access Violation" error while printing More Information
 
 
Sound More Information
 
 
Cannot hear all sounds from the MSAS Professional or some sounds are very faint More Information
 
 
Software Installation More Information
 
 
CD was placed in the computer, but setup did not automatically start. More Information
 
 
Setup indicates the Interbase Server needs to be stopped first More Information
 
 
"General SQL error column unknown po.sub_idx" error occurs in MSAS software More Information
 
 
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Study Groups NEW
BioMeridian study groups are informal events, hosted by a BioMeridian representative, designed to ensure access to local, hands-on support, for our customers after they have received basic training. The study groups are held regularly throughout the country to ensure each of our customers has the chance to receive continued support and the opportunity to meet other practitioners in the field. These events are for practitioners (or staff) only and are not appropriate for the general public or patients.

Lino Lakes, MN
May 19
Country Inn & Suites
725 Town Center
Lino Lakes, MN 55014
Please call 763-746-9500 for directions.

Orange County, CA
May 21
Hyatt Regency Orange County
11999 Harbour Blvd.
Garden Grove, CA 92840
714.750.1234

Orange County, CA
May 21
Hyatt Regency Orange County
11999 Harbour Blvd.
Garden Grove, CA 92840
714.750.1234
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